Frequently Asked Questions
How to order
1. Choose products and designs.
Note that your bill upon checkout DOES NOT include delivery fees.
Production is every Monday and Thursday.
We accept PayPal payments, as well as bank transfers to our BPI and BDO accounts.
Due to cargo restrictions, certain items such as the Cologne, Hand Sanitizer, Hand Soap and Lotion, Travel Set, and the like are not allowed to be shipped via land, air and sea to any location outside Metro Manila. These items are considered Hazardous Materials (HAZMAT).
If you're ordering in bulk, you may send us an Excel file to email@example.com. Please include the following information in enumerated order:
Refunds and Exchanges
TERMS & CONDITIONS
Please take a minute to read our Terms & Conditions before you proceed with your orders.
Products & Services
1. By ordering Whisk Designs, you are agreeing that you will not, in any way, duplicate, reproduce, copy, sell, resell and exploit any design or product found in this website.
2. We do not sell, trade or transfer to other parties information submitted to us via the Order Form or the Mailing List. This, however, does not include a trusted third party who assists us in operating our website, so as long as they agree to keep your information confidential.
3. We have the right to refuse service to anyone for any reason at any time.
4. Due to the nature of the our products and services, refunds are not allowed. We are not accountable for any mistakes or discrepancies on the order you placed. However, if the mistake was done on our part, we will replace the product/s.
5. We reserve the right to modify the prices of our products without prior notice.
6. All designs, colors, fonts and font sizes are set and cannot be changed. If you would like to have a design customized, please send us an email at firstname.lastname@example.org. We'll be more than happy to accommodate you.
7. Our business hours are Monday to Friday, 9AM to 6PM. If you happen to send your Order Form to us on a weekend, please wait until Monday for us to send you a confirmation email with payment details. We are also closed on scheduled and government-declared holidays.
IMPORTANT: After you send your orders in, we will send you an Invoice. Please double check all details (names, spelling, quantity, etc). Do let us know should there be anything that needed to be changed or altered before we proceed with production. If we don't hear from you, we will assume that everything is as is.