Frequently Asked Questions

How to order


1. Choose products and designs. Note that the name / monogram field must be filled out according to how you want it printed. If monogram. Do indicate if you want certain letters smaller or bigger than the rest. If you decide to leave it blank, please indicate "no name" on the text box. 2. We do encourage you to read all information you see on the right side of the product page, such as Product Information, Packaging, Aftercare (if any) and Delivery Information before placing an order. Alternatively, reading our Terms & Conditions would be most beneficial for both of us. 3. Click on 'Order' when done. You may continue shopping, or just simply proceed to Checkout. 4. Please note that your total upon Checkout does not include final delivery fee (please read more on that below).




Delivery


Note that your bill upon checkout DOES NOT include delivery fees. Your address will determine the delivery fee. Also, once your orders have been picked up by the courier, you will be sent an SMS notification that will show you the delivery of your progress. Within Metro Manila: Mr. Speedy, Lalamove or Grab Outside Metro Manila: LBC International: LBC or DHL Kindly wait for our confirmation email with your final bill including the necessary courier fees and our bank details.




Production Time


Production is every Monday and Thursday. If you settle before noon on those days, please do let us know by sending us proof of payment so that we can include it in the current job order. Production Timetable: Paper Products: 8 to 10 business days Other Products: 15 to 18 business days (Possibly longer during the Holiday season) NO RUSH ORDERS




Payment


We accept PayPal payments, as well as bank transfers to our BPI and BDO accounts. Our bank details will be sent to you along with your final billing via email.




Delivery Restrictions


Due to cargo restrictions, certain items such as the Cologne, Hand Sanitizer, Hand Soap and Lotion, Travel Set, and the like are not allowed to be shipped via land, air and sea to any location outside Metro Manila. These items are considered Hazardous Materials (HAZMAT). However, if you have a Metro Manila forwading address, along with a contact person and contact number, we will gladly deliver your orders there.




Bulk Orders


If you're ordering in bulk, you may send us an Excel file to info@whiskdesigns.com. Please include the following information in enumerated order: Item | Design | Name or Monogram | Quantity (Example: Correspondence Cards | Blue Fields | aBc (bigger letter B) | 1 set) (If you have specifications with the name, please do indicate them exactly as how you want it shown.) We will send you an order summary with a complete detalied list of your orders for your confirmation, along with our bank details.




Refunds and Exchanges


REFUNDS Due to the nature our business and products, refunds are not allowed. EXCHANGES When we send you your invoice / order summary, do check if we had gotten all the details correct. If we don't hear from you, we will assume that there are no corrections or revisions on your orders. Once you receive your orders and find that the spelling of the name was wrong, but is exactly the same as the one indicated on your order (which you supposedly had checked), exchanges are not allowed. However, if the discrepancy was made on our part, we will replace the products at the soonest time possible.





TERMS & CONDITIONS

Please take a minute to read our Terms & Conditions before you proceed with your orders.

Products & Services

1. By ordering Whisk Designs, you are agreeing that you will not, in any way, duplicate, reproduce, copy, sell, resell and exploit any design or product found in this website.

2. We do not sell, trade or transfer to other parties information submitted to us via the Order Form or the Mailing List. This, however, does not include a trusted third party who assists us in operating our website, so as long as they agree to keep your information confidential. 

3. We have the right to refuse service to anyone for any reason at any time. 

4. Due to the nature of the our products and services, refunds are not allowed. We are not accountable for any mistakes or discrepancies on the order you placed. However, if the mistake was done on our part, we will replace the product/s.

5. We reserve the right to modify the prices of our products without prior notice. 

6. All designs, colors, fonts and font sizes are set and cannot be changed. If you would like to have a design customized, please send us an email at inquiry@whiskdesignsph.com. We'll be more than happy to accommodate you.

7. Our business hours are Monday to Friday, 9AM to 6PM. If you happen to send your Order Form to us on a weekend, please wait until Monday for us to send you a confirmation email with payment details. We are also closed on scheduled and government-declared holidays.

IMPORTANT: After you send your orders in, we will send you an Invoice. Please double check all details (names, spelling, quantity, etc). Do let us know should there be anything that needed to be changed or altered before we proceed with production. If we don't hear from you, we will assume that everything is as is.

CONTACT 
info@whiskdesigns.com
 
BUSINESS HOURS 
Monday to Friday 9AM to 6PM
 
BUSINESS ADDRESS
Regus, 14/F Net Cube Center, 3rd Avenue corner 30th Street, Bonifacio Global City, Taguig City, Metro Manila 1634 Philippines 

Copyright 2013 - 2019 | WHISK DESIGNS | All Rights Reserved | Whisk Designs is a company of Nine One Seven Graphic Design Services